Shipping & Delivery
Made with care, delivered with love
Every Eternelle gift is hand-crafted, personally engraved, and shipped in our signature gift box. Here's exactly what to expect from checkout to her doorstep.
Free worldwide shipping over $50
Orders under $50 ship for a flat $4.99. Free shipping applies automatically at checkout, anywhere in the world.
Delivery in 5–14 business days
Most orders arrive within the first week. Because each piece is made-to-order and hand-engraved, we allow a little extra time during holidays, Valentine's, and big sales so quality is never rushed.
Tracked, every step
You'll receive a tracking link by email the moment your order ships. If anything looks off, we're one message away.
Arrives gift-ready
Every order ships in our signature Eternelle gift box with a matching gift bag, ready to give straight to your lover.
Safe arrival guaranteed
Every piece is cushioned and inspected by hand before shipping. If it arrives less than perfect, we replace it — free.
Hand-crafted, not mass-produced
The reason we don't promise 24-hour delivery: each rose is preserved by hand and each necklace is engraved individually. It's why they last a lifetime.
The details
Still have a question?
We answer every message personally
If you're not sure your order will arrive in time or you'd like help choosing the perfect piece, our team is here for you.
EMAIL US